Social Responsible Calling Policies (SRC)

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Compliance

Lifestylesurvey.co.uk’ do 100% quality call monitoring and we keep 100% call recordings. We never rely on the percentage or random sampling of questionnaire calls as our Quality Control Department listens to and monitors all charity calls conducted.

Lifestylesurvey.co.uk and its client partners will be fully transparent with the organizations that they are representing when contacting, by phone, SMS, or mail, the responders who opted-in. They shall likewise provide the responder an opportunity to opt-out and will promptly suppress the responder’s records once a request for suppression had been made by the latter.

Commitment

Lifestylesurvey.co.uk is committed to putting our clients and partners first. We promote the well-being and interests of our responders, and partners by providing world-class and excellent service in conducting our calls.

We innovate. We strive to find newer and better ways of improving our responders’ call experiences. In this way, we shall gain the trust, confidence, and continued patronage from our partners and clients.

We strive and remain to be the gold standard in the industry.

We listen, understand, and respond to questions and concerns promptly and professionally. We deal with each issue as it arises, without bias to the scope of the issue or to the length of time. We value transparency, as clearly shown, and indicated in our Privacy Policy provided in our website.

Lifestylesurvey.co.uk is committed to living up to the highest standards of ethical behavior. Our reputation is built on providing excellent service to people we talk to on the phone when we conduct our calls. Each day, we all work hard to protect the brand of our company name and all that it stands for. Every single employee’s participation is necessary to do the right thing for ourselves, the company, and the customers we serve.

Lifestylesurvey.co.uk’ treats all of its employees as important individuals We respect their dignity and we expect the same from the people they talk to on the phone where they are not discriminated and harassed.

We do not tolerate our employees taking abuse from the people they talk to on the phone.

We recognize their merits. Therefore, compensation is fair, adequate, and reasonable, with the statutory dues paid on time.

We ensure that our working conditions to be clean, orderly and safe.

We ensure that they must have a sense of security in their jobs.

We are mindful of ways to help our employees fulfill their family responsibilities by providing in-house financing schemes for short term loans at zero interest.

We are an equal opportunity employer – we do not discriminate due to race, age, gender preference or national origin.

We give equal opportunity for development and advancement for those qualified.

We provide competent management whose actions must be just and ethical.

As a socially responsible company, Lifestylesurvey.co.uk recognizes that our role is not only to create meaningful employment but also to create a difference in the community where we operate in.

Lifestylesurvey.co.uk allows a limited number of sponsored commercial questions for those who would like to gather statistical information. They are, however, required to provide suitable due diligence that they are a legitimate and ethical organization.

Terms and Conditions

Lifestylesurvey.co.uk collects personal information when respondents participate in our calls. Lifestylesurvey.co.uk strictly complies with all legislative requirements of each country in which we operate.

When a respondent agrees to opt-in with Lifestylesurvey.co.uk, we obtain demographic information including name, age bracket, and address.

By participating in and/or completing our charity call, respondents agree to be contacted, by phone, SMS, mail, or email by Lifestylesurvey.co.uk clients and partners regarding their services, products and promotions. By participating and/or responding yes to our mandatory opt-in statement, you are giving your consent. Respondents are free to opt-out at any time by visiting the opt-out.

Please be advised, opt-out processing may take up to twenty-eight (28) days from the opt-out request receipt before any communications cease. By opting-out of Lifestylesurvey.co.uk, respondents will not be contacted further for future surveys and data will not be passed on to third-party affiliates for marketing or other purposes.

Lifestylesurvey.co.uk reserves the right to revise these Terms and Conditions from time to time and without notice.